{"id":10724,"date":"2021-12-14T03:27:07","date_gmt":"2021-12-14T03:27:07","guid":{"rendered":"https:\/\/www.shopbase.com\/blog\/?p=10724"},"modified":"2022-07-21T08:31:37","modified_gmt":"2022-07-21T08:31:37","slug":"cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html","title":{"rendered":"5 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n"},"content":{"rendered":"<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">B\u1ea1n ch\u1eafc h\u1eb3n \u0111\u00e3 nghe t\u1edbi c\u00e2u n\u00f3i \u201cgi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 d\u1ec5 h\u01a1n \u0111i t\u00ecm kh\u00e1ch h\u00e0ng m\u1edbi&#8221;. \u0110i\u1ec1u n\u00e0y \u0111\u00fang cho h\u1ea7u h\u1ebft c\u00e1c c\u1eeda h\u00e0ng kinh doanh online khi mu\u1ed1n t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c v\u00e0 gi\u1ea3m chi ph\u00ed marketing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">V\u1eady b\u1ea1n \u0111\u00e3 th\u1ef1c s\u1ef1 ch\u00fa tr\u1ecdng v\u00e0 bi\u1ebft c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u201cth\u01b0\u1ee3ng \u0111\u1ebf&#8221; c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 t\u00e1i mua h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n h\u1ecd tr\u1edf th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh cho c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n ch\u01b0a?<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">H\u00e3y \u0111\u1ec3 ShopBase g\u1ee3i \u00fd cho b\u1ea1n nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh nh\u00e9!<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Menu:<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-680caaf8b1ada\"><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-680caaf8b1ada\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#Vi_sao_viec_giu_chan_khach_hang_cu_lai_co_loi_cho_viec_kinh_doanh_cua_ban\" title=\"V\u00ec sao vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 l\u1ea1i c\u00f3 l\u1ee3i cho vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n?\">V\u00ec sao vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 l\u1ea1i c\u00f3 l\u1ee3i cho vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#5_Chien_luoc_de_giu_chan_va_cham_soc_khach_hang_toan_dien\" title=\"5 Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n\">5 Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#Giai_quyet_cac_van_de_cua_khach_hang_dung_thoi_diem\" title=\"Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#_2_Tang_ma_giam_gia_hoac_free_shipping_khi_khach_tai_mua_hang\" title=\"\u00a0 \u00a0 \u00a0 2. T\u1eb7ng m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c free shipping khi kh\u00e1ch t\u00e1i mua h\u00e0ng\">\u00a0 \u00a0 \u00a0 2. T\u1eb7ng m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c free shipping khi kh\u00e1ch t\u00e1i mua h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#_3_Gui_email_cap_nhat_cho_khach_hang_ve_san_pham_moi\" title=\"\u00a0 \u00a0 \u00a03. G\u1eedi email c\u1eadp nh\u1eadt cho kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi\">\u00a0 \u00a0 \u00a03. G\u1eedi email c\u1eadp nh\u1eadt cho kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#_4_Tich_cuc_tuong_tac_voi_khach_hang_tren_cac_trang_mang_xa_hoi\" title=\"\u00a0 \u00a0 \u00a04. T\u00edch c\u1ef1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i\">\u00a0 \u00a0 \u00a04. T\u00edch c\u1ef1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#_5_Gui_khao_sat_de_nhan_feedback_tu_khach_hang\" title=\"\u00a0 \u00a0 \u00a05. G\u1eedi kh\u1ea3o s\u00e1t \u0111\u1ec3 nh\u1eadn feedback t\u1eeb kh\u00e1ch h\u00e0ng\">\u00a0 \u00a0 \u00a05. G\u1eedi kh\u1ea3o s\u00e1t \u0111\u1ec3 nh\u1eadn feedback t\u1eeb kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.shopbase.com\/blog\/vn\/cham-soc-khach-hang.html\/#Tong_ket\" title=\"T\u1ed5ng k\u1ebft\">T\u1ed5ng k\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Vi_sao_viec_giu_chan_khach_hang_cu_lai_co_loi_cho_viec_kinh_doanh_cua_ban\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">V\u00ec sao vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 l\u1ea1i c\u00f3 l\u1ee3i cho vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Khi c\u00e1c k\u00eanh qu\u1ea3ng c\u00e1o li\u00ean t\u1ee5c c\u00f3 nh\u1eefng thay \u0111\u1ed5i v\u1ec1 ch\u00ednh s\u00e1ch, ng\u01b0\u1eddi b\u00e1n ph\u1ea3i ti\u00eau t\u1ed1n nhi\u1ec1u ti\u1ec1n h\u01a1n \u0111\u1ec3 c\u1ea1nh tranh v\u00e0 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, vi\u1ec7c gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c nh\u1eefng kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3 l\u00e0 \u201cth\u01b0\u1ee3ng s\u00e1ch&#8221; \u0111\u1ec3 t\u1ed1i \u01b0u ngu\u1ed3n l\u1ef1c v\u00e0 chi ph\u00ed:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: helvetica, arial, sans-serif;\"><i><span style=\"font-weight: 400;\">T\u1ea1o m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n:<\/span><\/i><span style=\"font-weight: 400;\"> Vi\u1ec7c n\u00e0y s\u1ebd gi\u00fap cho vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n v\u00e0 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u c\u1eeda h\u00e0ng cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: helvetica, arial, sans-serif;\"><i><span style=\"font-weight: 400;\">T\u0103ng doanh s\u1ed1 c\u1eeda h\u00e0ng<\/span><\/i><span style=\"font-weight: 400;\">: B\u1ea1n c\u00f3 th\u1ec3 thu \u0111\u01b0\u1ee3c t\u1eeb <\/span><a href=\"https:\/\/www.outboundengine.com\/blog\/customer-retention-marketing-vs-customer-acquisition-marketing\/\"><span style=\"font-weight: 400;\">25%-95% l\u1ee3i nhu\u1eadn<\/span><\/a><span style=\"font-weight: 400;\"> t\u1eeb 5% kh\u00e1ch h\u00e0ng quay l\u1ea1i mua h\u00e0ng v\u00ec h\u1ecd c\u00f3 xu h\u01b0\u1edbng mua nhi\u1ec1u s\u1ea3n ph\u1ea9m h\u01a1n. T\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng khi b\u00e1n cho m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 l\u00e0 60-70% trong khi b\u00e1n cho m\u1ed9t ng\u01b0\u1eddi mua m\u1edbi ch\u1ec9 l\u00e0 5%-20%.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: helvetica, arial, sans-serif;\"><i><span style=\"font-weight: 400;\">T\u1ed1n \u00edt chi ph\u00ed marketing h\u01a1n<\/span><\/i><span style=\"font-weight: 400;\">: T\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 th\u1ec3 ng\u1ed1n c\u1ee7a b\u1ea1n g\u1ea5p 5 l\u1ea7n chi ph\u00ed so v\u1edbi vi\u1ec7c ch\u0103m s\u00f3c l\u1ea1i kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3. Ch\u00ednh v\u00ec v\u1eady c\u1ea7n \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c h\u1ee3p l\u00fd \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eadn d\u1ee5ng ngu\u1ed3n l\u1ef1c v\u00e0 t\u1ed1i \u01b0u chi ph\u00ed.\u00a0<\/span><\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"5_Chien_luoc_de_giu_chan_va_cham_soc_khach_hang_toan_dien\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">5 Chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3><span class=\"ez-toc-section\" id=\"Giai_quyet_cac_van_de_cua_khach_hang_dung_thoi_diem\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u0110\u1ea7u t\u01b0 v\u00e0o h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi b\u00e1n tr\u1ef1c tuy\u1ebfn trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. C\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n n\u00ean c\u00f3 m\u1ee5c ho\u1eb7c c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn tr\u00ean trang web, c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng ho\u1eb7c qua email \u0111\u1ec3 k\u1ecbp th\u1eddi gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch khi \u0111ang mua h\u00e0ng.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" class=\"aligncenter wp-image-10729\" src=\"https:\/\/www.shopbase.com\/blog\/wp-content\/uploads\/2021\/12\/chat-support-copy.png\" alt=\"chatbot\" width=\"439\" height=\"401\" srcset=\"https:\/\/www.shopbase.com\/blog\/wp-content\/uploads\/2021\/12\/chat-support-copy.png 1264w, https:\/\/www.shopbase.com\/blog\/wp-content\/uploads\/2021\/12\/chat-support-copy-300x274.png 300w, https:\/\/www.shopbase.com\/blog\/wp-content\/uploads\/2021\/12\/chat-support-copy-1024x937.png 1024w, https:\/\/www.shopbase.com\/blog\/wp-content\/uploads\/2021\/12\/chat-support-copy-768x702.png 768w\" sizes=\"(max-width: 439px) 100vw, 439px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">B\u1ea1n c\u00f3 th\u1ec3 khi\u1ebfn m\u1ed9t ng\u01b0\u1eddi mua s\u1eafm kh\u00f4ng h\u00e0i l\u00f2ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a m\u00ecnh n\u1ebfu c\u00f3 c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 h\u1ee3p l\u00fd, nhanh ch\u00f3ng v\u00e0 lu\u00f4n h\u01b0\u1edbng \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a ng\u01b0\u1eddi mua. To\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m mua s\u1eafm s\u1ebd tr\u1edf n\u00ean th\u00e2n thi\u1ec7n h\u01a1n v\u00e0 nh\u1edd \u0111\u00f3, l\u00e0m t\u0103ng s\u1ed1 l\u01b0\u1ee3ng mua h\u00e0ng.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_2_Tang_ma_giam_gia_hoac_free_shipping_khi_khach_tai_mua_hang\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u00a0 \u00a0 \u00a0 2. T\u1eb7ng m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c free shipping khi kh\u00e1ch t\u00e1i mua h\u00e0ng<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">3 trong s\u1ed1 4 kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng chi nhi\u1ec1u h\u01a1n khi h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u00edch c\u1ef1c. M\u1ed9t trong s\u1ed1 nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 t\u1eb7ng th\u00eam m\u00e3 gi\u1ea3m gi\u00e1 ho\u1eb7c free shipping \u0111\u1ec3 t\u1ecf l\u00f2ng bi\u1ebft \u01a1n khi kh\u00e1ch \u0111\u00e3 mua h\u00e0ng tr\u00ean trang web c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">B\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng thi\u1ebft k\u1ebf nh\u1eefng tin nh\u1eafn khuy\u1ebfn m\u00e3i \u201cc\u00e1 nh\u00e2n ho\u00e1&#8221; tr\u00ean trang \u201cthank you page&#8221; sau khi kh\u00e1ch \u0111\u00e3 thanh to\u00e1n xong \u0111\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y \u0111\u1eb7c bi\u1ec7t v\u00e0 \u0111\u01b0\u1ee3c quan t\u00e2m ngay c\u1ea3 khi \u0111\u00e3 mua h\u00e0ng xong.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/cdn.optinmonster.com\/wp-content\/uploads\/2016\/10\/thank-you-page-seedprod-1.png\" alt=\"G\u1eedi discount \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"620\" height=\"379\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_3_Gui_email_cap_nhat_cho_khach_hang_ve_san_pham_moi\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u00a0 \u00a0 \u00a03. G\u1eedi email c\u1eadp nh\u1eadt cho kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u0110\u1ed1i v\u1edbi vi\u1ec7c mua s\u1eafm tr\u1ef1c tuy\u1ebfn, kho\u1ea3ng 59% ng\u01b0\u1eddi d\u00f9ng internet cho r\u1eb1ng email ti\u1ebfp th\u1ecb \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd. Ngo\u00e0i ra, email \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 c\u00f3 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i b\u00e1n h\u00e0ng cao nh\u1ea5t, kho\u1ea3ng 66%, nhi\u1ec1u h\u01a1n c\u00e1c k\u00eanh ti\u1ebfp th\u1ecb kh\u00e1c.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u0110i\u1ec1u \u0111\u1ea7u ti\u00ean c\u1ea7n l\u01b0u \u00fd khi \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c n\u00e0y l\u00e0 b\u1ea1n n\u00ean d\u00f9ng c\u00e1c c\u00e1c th\u01b0 g\u1eedi c\u00f3 nhi\u1ec1u h\u00ecnh \u1ea3nh b\u1eaft m\u1eaft h\u01a1n \u0111\u1ec3 th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch. \u0110\u1eebng qu\u00ean \u0111\u00ednh k\u00e8m \u0111\u01b0\u1eddng link li\u00ean k\u1ebft d\u1eabn t\u1edbi c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u00e1ch c\u00f3 th\u1ec3 mua h\u00e0ng nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng. <\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi email v\u1edbi nh\u1eefng kh\u00e1ch \u0111ang b\u1ecf ng\u1ecf gi\u1ecf h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch ho\u00e0n th\u00e0nh \u0111\u01a1n h\u00e0ng v\u00e0 \u0111\u1ec1 xu\u1ea5t th\u00eam c\u00e1c s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 \u0111\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch mua nhi\u1ec1u h\u01a1n.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/blog.hubspot.com\/hubfs\/The%2015%20Best%20Abandoned%20Cart%20Emails%20To%20Win%20Back%20Customers-4.jpeg\" alt=\"email nh\u1eafc nh\u1edf \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1ecf gi\u1ecf\" width=\"406\" height=\"580\" \/><\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><span style=\"font-weight: 400;\">&gt;&gt; C\u00e0i \u0111\u1eb7t email t\u1ef1 \u0111\u1ed9ng nh\u1eafc kh\u00e1ch h\u00e0ng thanh to\u00e1n gi\u1ecf h\u00e0ng <\/span><a href=\"https:\/\/help.shopbase.com\/vi\/article\/cai-dat-email-tu-dong-nhac-khach-thanh-toan-don-ma-ho-chua-hoan-thanh-thanh-toan-obr4al\/\"><span style=\"font-weight: 400;\">theo h\u01b0\u1edbng d\u1eabn<\/span><\/a><span style=\"font-weight: 400;\"> ngay<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Trong c\u00e1c th\u01b0 c\u1eadp nh\u1eadt c\u1ee7a m\u00ecnh, b\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3ng c\u00e1o k\u00e8m lu\u00f4n c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 t\u1ea1o hi\u1ec7u \u1ee9ng FOMO (Fear Of Missing Out). C\u00e1ch n\u00e0y s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam l\u01b0\u1ee3t gh\u00e9 th\u0103m c\u1eeda h\u00e0ng v\u00e0 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng trong kho\u1ea3ng th\u1eddi gian ng\u1eafn.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_4_Tich_cuc_tuong_tac_voi_khach_hang_tren_cac_trang_mang_xa_hoi\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u00a0 \u00a0 \u00a04. T\u00edch c\u1ef1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">72% ng\u01b0\u1eddi mua s\u1eafm online mua h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Instagram,&#8230; ch\u00ednh v\u00ec th\u1ebf \u0111\u00e2y c\u0169ng l\u00e0 nh\u1eefng \u201cm\u1ea3nh \u0111\u1ea5t m\u00e0u m\u1ee1&#8221; \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb n\u1ed9i dung, h\u00ecnh \u1ea3nh ho\u1eb7c b\u00e0i vi\u1ebft \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c g\u1eedi b\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n l\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 t\u0103ng \u0111\u1ed9 uy t\u00edn v\u00e0 g\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u t\u00edch c\u1ef1c. Nh\u1edd nh\u1eefng hi\u1ec7u \u1ee9ng n\u00e0y, b\u1ea1n kh\u00f4ng ch\u1ec9 l\u00e0m h\u00e0i l\u00f2ng nh\u1eefng ng\u01b0\u1eddi mua hi\u1ec7n c\u00f3 m\u00e0 c\u00f2n k\u00e9o th\u00eam \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng truy c\u1eadp trang v\u00e0 xem c\u00e1c \u0111\u00e1nh gi\u00e1 th\u1ef1c t\u1ebf.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/blog.walls.io\/wp-content\/uploads\/2020\/01\/social-media-answering-review-wallsio.png\" alt=\"t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"733\" height=\"441\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Ng\u01b0\u1eddi b\u00e1n h\u00e0ng n\u00ean t\u1eadp trung t\u1ea1o nh\u1eefng n\u1ed9i dung h\u1ea5p d\u1eabn v\u00e0 cung c\u1ea5p gi\u00e1 tr\u1ecb h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng nh\u1eadn th\u1ee9c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o ra nhi\u1ec1u doanh thu h\u01a1n.<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><span style=\"font-weight: 400;\">\u0110\u1eebng qu\u00ean \u0111\u1ed1i v\u1edbi Facebook, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 g\u1eafn m\u1ee5c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ngay tr\u00ean fanpage \u0111\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch ngay l\u1eadp t\u1ee9c. V\u1edbi c\u00e1c c\u1eeda h\u00e0ng ShopBase, b\u1ea1n c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t t\u00ednh n\u0103ng n\u00e0y theo h\u01b0\u1edbng d\u1eabn t\u1ea1i <\/span><a href=\"https:\/\/help.shopbase.com\/vi\/article\/them-facebook-live-chat-vao-cua-hang-cua-ban-ft39cg\/\"><span style=\"font-weight: 400;\">\u0111\u00e2y<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_5_Gui_khao_sat_de_nhan_feedback_tu_khach_hang\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">\u00a0 \u00a0 \u00a05. G\u1eedi kh\u1ea3o s\u00e1t \u0111\u1ec3 nh\u1eadn feedback t\u1eeb kh\u00e1ch h\u00e0ng<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">L\u00e0 m\u1ed9t nh\u00e0 b\u00e1n l\u1ebb tr\u1ef1c tuy\u1ebfn, b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u, theo d\u00f5i m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 c\u00e1c d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n \u0111ang cung c\u1ea5p. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng h\u01a1n v\u00e0 t\u00ecm nh\u1eefng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi \u0111\u1ec3 ch\u0103m s\u00f3c h\u1ecd t\u1ed1t h\u01a1n.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o v\u00e0 g\u1eedi m\u1ed9t b\u1ea3n kh\u1ea3o s\u00e1t cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp th\u00eam th\u00f4ng tin ho\u1eb7c c\u1ea3m nh\u1eadn c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y n\u00ean ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1ed1t nh\u1ea5t. B\u1ea1n c\u00f3 th\u1ec3 mu\u1ed1n g\u1eedi c\u00e1c lo\u1ea1i kh\u1ea3o s\u00e1t kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u1ea3o s\u00e1t d\u1ef1a tr\u00ean ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng khi t\u01b0\u01a1ng t\u00e1c v\u1edbi d\u1ecbch v\u1ee5, tr\u1ea3i nghi\u1ec7m mua h\u00e0ng c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng h\u1ecd gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng kh\u00e1c ho\u1eb7c quay l\u1ea1i mua h\u00e0ng. Vi\u1ec7c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 b\u1ea1n c\u0169ng c\u00f3 th\u00eam c\u01a1 s\u1edf \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.\u00a0<\/span><\/p>\n<p><span style=\"font-family: helvetica, arial, sans-serif;\"><img loading=\"lazy\" class=\"aligncenter\" src=\"https:\/\/www.smartrmail.com\/blog\/wp-content\/uploads\/2020\/09\/thank-you-leave-a-review.png\" alt=\"\bTh\u01b0 kh\u1ea3o s\u00e1t ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\" width=\"481\" height=\"528\" \/><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket\"><\/span><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">T\u1ed5ng k\u1ebft<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-family: helvetica, arial, sans-serif;\">Kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 nh\u1eefng \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c c\u1eeda h\u00e0ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. D\u00e0nh nhi\u1ec1u th\u1eddi gian nghi\u00ean c\u1ee9u, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m mua s\u1eafm c\u1ee7a h\u1ecd l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng quay \u0111\u00e1nh gi\u00e1 cao d\u1ecbch v\u1ee5 v\u00e0 quay l\u1ea1i mua h\u00e0ng c\u1ee7a b\u1ea1n. Tr\u00ean \u0111\u00e2y, ShopBase \u0111\u00e3 \u0111\u01b0a ra nh\u1eefng c\u00e1ch \u0111\u01a1n gi\u1ea3n m\u00e0 v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3 trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 t\u00e1i mua h\u00e0ng. Ch\u00fac c\u00e1c b\u1ea1n \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ea1n ch\u1eafc h\u1eb3n \u0111\u00e3 nghe t\u1edbi c\u00e2u n\u00f3i \u201cgi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 d\u1ec5 h\u01a1n \u0111i t\u00ecm kh\u00e1ch h\u00e0ng m\u1edbi&#8221;&#8230;.<\/p>\n","protected":false},"author":15,"featured_media":10725,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[1034],"tags":[63],"gutentor_comment":0,"_links":{"self":[{"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/posts\/10724"}],"collection":[{"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/comments?post=10724"}],"version-history":[{"count":11,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/posts\/10724\/revisions"}],"predecessor-version":[{"id":13456,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/posts\/10724\/revisions\/13456"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/media\/10725"}],"wp:attachment":[{"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/media?parent=10724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/categories?post=10724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.shopbase.com\/blog\/wp-json\/wp\/v2\/tags?post=10724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}